Frequently Asked Questions

Everything you need to know about shopping with The Body Shop, from our ethical sourcing to tracking your delivery.

Are your products cruelty-free and vegan?

Yes, we are 100% cruelty-free and have never tested on animals. While many of our products have always been vegan, we are proud to announce that our entire product range is now 100% certified by The Vegan Society.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return your products within 45 days of purchase, provided they are in their original condition. Please note that for hygiene reasons, some items may be excluded.

Do you offer international shipping?

Currently, we ship to most major regions globally. Shipping costs and delivery times vary by destination. You can select your specific country site from our region selector for the most accurate local information.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services such as Klarna and Afterpay in eligible regions.

How do I join the Love Your Body™ Club?

You can join our loyalty program for free by creating an account on our website. As a member, you'll earn points on every purchase, receive a birthday gift, and get exclusive access to new product launches.